Customer support software in this list ranges from live chat and shared mailboxes to omnichannel desks and ticketing systems. The October 2026 ToolVitals data gives readers a common comparison using ToolVitals score, health, shipping, openness, license, and GitHub-star context.
The ranking covers open/source-visible tools and orders them by ToolVitals score descending, with health and shipping used for equal composite scores. GitHub stars are context only and do not determine the ordering.
Rankings
| Rank | Tool | Openness | License | Health | Shipping | GitHub Stars | Score | Status |
|---|---|---|---|---|---|---|---|---|
| 1 | Chatwoot | OSI-approved OSS | MIT | 97 | 96 | 37605 | 96 | 🟢 Excellent |
| 2 | FreeScout | OSI-approved OSS | AGPL-3.0 | 96 | 95 | 4587 | 96 | 🟢 Excellent |
| 3 | LibreDesk | OSI-approved OSS | AGPL-3.0 | 96 | 95 | 3000 | 96 | 🟢 Excellent |
| 4 | Frappe Helpdesk | OSI-approved OSS | AGPL-3.0 | 93 | 94 | 3422 | 93 | 🟢 Excellent |
| 5 | CS AI Agent | OSI-approved OSS | Apache-2.0 | 92 | 91 | 266 | 91 | 🟢 Excellent |
| 6 | LogChimp | OSI-approved OSS | AGPL-3.0 | 91 | 90 | 1134 | 91 | 🟢 Excellent |
| 7 | Zammad | OSI-approved OSS | AGPL-3.0 | 92 | 87 | 5986 | 90 | 🟢 Excellent |
| 8 | Nosdesk | OSI-approved OSS | AGPL-3.0 | 88 | 90 | 51 | 89 | 🟢 Excellent |
| 9 | Znuny | OSI-approved OSS | GPL-3.0 | 90 | 84 | 600 | 88 | 🟢 Excellent |
| 10 | clientst0r | OSI-approved OSS | MIT | 84 | 89 | 75 | 86 | 🟢 Excellent |
| 11 | Bytedesk | OSI-approved OSS | AGPL-3.0 | 84 | 87 | 503 | 85 | 🟢 Excellent |
| 12 | Front Desk | OSI-approved OSS | AGPL-3.0 | 80 | 81 | 25 | 80 | 🟢 Excellent |
| 13 | Request Tracker | OSI-approved OSS | GPL-2.0 | 82 | 72 | 1163 | 78 | 🟢 Good |
| 14 | Go Help Desk | OSI-approved OSS | AGPL-3.0 | 78 | 73 | 10 | 76 | 🟢 Good |
| 15 | Tiledesk | OSI-approved OSS | MIT | 68 | 58 | 322 | 64 | 🟢 Good |
| 16 | Telegram Support Bot | OSI-approved OSS | GPL-3.0 | 69 | 52 | 614 | 62 | 🟢 Good |
| 17 | Cossistant | OSI-approved OSS | AGPL-3.0 | 64 | 57 | 729 | 61 | 🟢 Good |
| 18 | AgentDesk | OSI-approved OSS | MIT | 55 | 44 | 12 | 51 | 🟡 Fair |
| 19 | UVDesk | OSI-approved OSS | OSL-3.0 | 56 | 35 | 19630 | 47 | 🟡 Fair |
| 20 | SupportBot | OSI-approved OSS | MIT | 47 | 32 | 140 | 41 | 🟡 Fair |
| 21 | Lora Ticket AI | OSI-approved OSS | MIT | 47 | 17 | 1 | 35 | 🔴 Needs Attention |
| 22 | Open Ticket AI | OSI-approved OSS | LGPL-2.1 | 30 | 0 | 9 | 18 | 🔴 Needs Attention |
| 23 | HELPDESK.AI | OSI-approved OSS | MIT | 21 | 4 | 161 | 14 | 🔴 Needs Attention |
| 24 | osTicket | OSI-approved OSS | GPL-2.0 | 18 | 5 | 3981 | 13 | 🔴 Needs Attention |
| 25 | Chaskiq | OSI-approved OSS | AGPL-3.0 | 17 | 0 | 3573 | 10 | 🔴 Needs Attention |
| 26 | Solvesk | OSI-approved OSS | AGPL-3.0 | 17 | 0 | 3 | 10 | 🔴 Needs Attention |
| 27 | FusterAI | OSI-approved OSS | MIT | 15 | 4 | 22 | 10 | 🔴 Needs Attention |
| 28 | OpenCrow | OSI-approved OSS | Apache-2.0 | 14 | 2 | 0 | 9 | 🔴 Needs Attention |
| 29 | customer-service | OSI-approved OSS | MIT | 12 | 2 | 1 | 8 | 🔴 Needs Attention |
| 30 | Trudesk | OSI-approved OSS | Apache-2.0 | 12 | 0 | 1495 | 7 | 🔴 Needs Attention |
| 31 | Hearthline | OSI-approved OSS | AGPL-3.0 | 11 | 0 | 8 | 7 | 🔴 Needs Attention |
| 32 | OTRS Community Edition | OSI-approved OSS | GPL-3.0 | 11 | 0 | 62 | 7 | 🔴 Needs Attention |
| 33 | Showdesk | OSI-approved OSS | AGPL-3.0 | 11 | 0 | 2 | 7 | 🔴 Needs Attention |
| 34 | Ch8r | OSI-approved OSS | MIT | 10 | 0 | 6 | 6 | 🔴 Needs Attention |
| 35 | chat_app | OSI-approved OSS | MIT | 6 | 0 | 0 | 3 | 🔴 Needs Attention |
| 36 | Beacon | OSI-approved OSS | MIT | 4 | 0 | 1 | 2 | 🔴 Needs Attention |
| 37 | CitrusDB | OSI-approved OSS | GPL-2.0 | 3 | 0 | 29 | 2 | 🔴 Needs Attention |
| 38 | GO-FLY LIVE CHAT | OSI-approved OSS | Apache-2.0 | 2 | 0 | 2592 | 1 | 🔴 Needs Attention |
| 39 | Email Ticket Automator | OSI-approved OSS | MIT | 1 | 0 | 3 | 1 | 🔴 Needs Attention |
| 40 | Intervo | OSI-approved OSS | MIT | 1 | 0 | 392 | 1 | 🔴 Needs Attention |
| 41 | Romeo | OSI-approved OSS | MIT | 1 | 0 | 7 | 1 | 🔴 Needs Attention |
| 42 | Helpy | OSI-approved OSS | MIT | 0 | 0 | 2469 | 0 | 🔴 Needs Attention |
| 43 | OpenSupports | OSI-approved OSS | GPL-3.0 | 0 | 0 | 1038 | 0 | 🔴 Needs Attention |
| 44 | Papercups | OSI-approved OSS | MIT | 0 | 0 | 6114 | 0 | 🔴 Needs Attention |
| 45 | SimpleChat.Support | OSI-approved OSS | MIT | 0 | 0 | 231 | 0 | 🔴 Needs Attention |
| 46 | Tikiri | OSI-approved OSS | OSL-3.0 | 0 | 0 | 16 | 0 | 🔴 Needs Attention |
| 47 | Ziggy | OSI-approved OSS | AGPL-3.0 | 0 | 0 | 83 | 0 | 🔴 Needs Attention |
| 48 | total.js helpdesk | OSI-approved OSS | MIT | 0 | 0 | 99 | 0 | 🔴 Needs Attention |
Top 3 Highlights
Chatwoot ranks first with a ToolVitals score of 96, a health score of 97, and a shipping score of 96. Its product description covers open-source live chat, email support, and an omni-channel desk. ToolVitals labels it OSI-approved OSS with the license label MIT.
FreeScout ranks second with a ToolVitals score of 96, a health score of 96, and a shipping score of 95. Its product description identifies a free self-hosted help desk and shared mailbox. ToolVitals labels it OSI-approved OSS with the license label AGPL-3.0.
LibreDesk ranks third with a ToolVitals score of 96, a health score of 96, and a shipping score of 95. Its product description identifies an open source, self-hosted omnichannel customer support desk that combines live chat and email in a single binary. ToolVitals labels it OSI-approved OSS with the license label AGPL-3.0.
Want to see the full health, license, shipping, and confidence details for every tool in Customer Support? Browse all Customer Support Tools →