Critical OSI-approved OSS Crm CRM & Sales

OpenSupports

Open-source helpdesk and support ticket system.

Data confidence93/100
Source coverage90/100
Publish confidence92/100
Pricing checkedNo current pricing evidence
Score Breakdown

Public signal read

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How to read this

These bars are a reader-facing view of the ToolVitals evidence model. They summarize maintenance, shipping, confidence, and decay signals. Hosted pricing evidence is shown separately.

Activity
Recent commits, releases, changelog, package, and product-motion signals.
Reliability
Maintenance posture from recency, release evidence, availability, and repo signals.
Adoption
Public footprint from GitHub stars, forks, and watchers when available.
Sustainability
Longer-term posture combining health, activity, adoption, confidence, and decay risk.
ToolVitals30/100Health31/100Shipping0/100Zombie Risk65/100
Overall Score 30 Critical
Activity 0
Reliability 31
Adoption 64
Sustainability 37

Score History

Scores collected daily. More data points appear as the tracker runs.

About this tool

What ToolVitals knows about OpenSupports

Open-source helpdesk and support ticket system.

This tool has an OSI-approved open-source license signal.

Multiple signals suggest declining health or reduced shipping momentum.

Source-visible project CRM & Sales OSI-approved OSS Scored Intelligence
Repository

GitHub Activity

JS
opensupports/opensupports
Stars 1,034
Forks 387
Watchers 1,034
Open Issues 614
Primary Language
JavaScript
Last Commit
780 days ago
Releases 90d
0
Default Branch
master
License
GPL-3.0
Repository Status
Active repository
Evidence

Signal Quality

Data Confidence 93/100 Strong
Source Coverage 90/100 Strong
Publish Confidence 92/100 Strong

ConfidenceHigh-confidence score from multiple public signals.

Zombie RiskSome decay signals are visible, but not enough for a zombie verdict.

How ToolVitals scores work
Openness

License Evidence

Class
OSI-approved OSS
License
GPL-3.0
Pricing Scope
No hosted pricing tracked

This tool has an OSI-approved open-source license signal.

Sources

Tracked Sources

Profile

Classification

Category
Crm
Use Case
CRM & Sales
Openness
OSI-approved OSS
License
GPL-3.0
Pricing Scope
No hosted pricing tracked
Tool Mode
Source-visible project
Score Model
Open Source Maintenance
Score Visibility
Scored Intelligence
Status
Critical
Hosted Pricing

Pricing Evidence

Scope
No hosted pricing tracked
Free Tier
Not detected
Currency
USD
Tracked Plans
0
Maintainers

README Badge

Show this ToolVitals status in project docs.

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Tags
helpdeskticketingcustomer-supportsupportopen-sourceapicustomer-carejavascriptmysqlopensupportsphpsaasticketing-systemwebappapi-first

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