Choosing a customer support tool means weighing live chat, email, omnichannel desks, shared mailboxes, and self-hosting alongside the condition of the projects behind them. This September 2026 snapshot uses the supplied ToolVitals records, including each tool’s score, health, shipping, description, and status.
The list covers open/source-visible tools and is ordered by ToolVitals score descending, with health and shipping used for equal composite scores. GitHub stars are context only and do not set the order.
Rankings
| Rank | Tool | Openness | License | Health | Shipping | GitHub Stars | Score | Status |
|---|---|---|---|---|---|---|---|---|
| 1 | Chatwoot | OSI-approved OSS | MIT | 98 | 97 | 36565 | 97 | 🟢 Excellent |
| 2 | LibreDesk | OSI-approved OSS | AGPL-3.0 | 97 | 97 | 2886 | 97 | 🟢 Excellent |
| 3 | FreeScout | OSI-approved OSS | AGPL-3.0 | 95 | 96 | 4530 | 96 | 🟢 Excellent |
| 4 | Frappe Helpdesk | OSI-approved OSS | AGPL-3.0 | 94 | 96 | 3366 | 95 | 🟢 Excellent |
| 5 | Nosdesk | OSI-approved OSS | AGPL-3.0 | 90 | 94 | 48 | 91 | 🟢 Excellent |
| 6 | CS AI Agent | OSI-approved OSS | Apache-2.0 | 89 | 94 | 232 | 91 | 🟢 Excellent |
| 7 | Zammad | OSI-approved OSS | AGPL-3.0 | 92 | 87 | 5895 | 90 | 🟢 Excellent |
| 8 | LogChimp | OSI-approved OSS | AGPL-3.0 | 89 | 89 | 1124 | 89 | 🟢 Excellent |
| 9 | Znuny | OSI-approved OSS | GPL-3.0 | 89 | 83 | 592 | 87 | 🟢 Excellent |
| 10 | Bytedesk | OSI-approved OSS | AGPL-3.0 | 83 | 87 | 480 | 85 | 🟢 Excellent |
| 11 | Front Desk | OSI-approved OSS | AGPL-3.0 | 81 | 82 | 25 | 81 | 🟢 Excellent |
| 12 | clientst0r | OSI-approved OSS | MIT | 79 | 79 | 72 | 79 | 🟢 Good |
| 13 | Request Tracker | OSI-approved OSS | GPL-2.0 | 80 | 69 | 1154 | 76 | 🟢 Good |
| 14 | SupportBot | OSI-approved OSS | MIT | 74 | 68 | 138 | 71 | 🟢 Good |
| 15 | Go Help Desk | OSI-approved OSS | AGPL-3.0 | 71 | 64 | 8 | 69 | 🟢 Good |
| 16 | Tiledesk | OSI-approved OSS | MIT | 67 | 57 | 316 | 63 | 🟢 Good |
| 17 | Telegram Support Bot | OSI-approved OSS | GPL-3.0 | 55 | 34 | 611 | 47 | 🟡 Fair |
| 18 | Cossistant | OSI-approved OSS | AGPL-3.0 | 52 | 39 | 714 | 47 | 🟡 Fair |
| 19 | osTicket | OSI-approved OSS | GPL-2.0 | 43 | 38 | 3907 | 41 | 🟡 Fair |
| 20 | Lora Ticket AI | OSI-approved OSS | MIT | 47 | 17 | 1 | 35 | 🔴 Needs Attention |
| 21 | AgentDesk | OSI-approved OSS | MIT | 43 | 17 | 9 | 33 | 🔴 Needs Attention |
| 22 | Chaskiq | OSI-approved OSS | AGPL-3.0 | 30 | 10 | 3565 | 22 | 🔴 Needs Attention |
| 23 | Solvesk | OSI-approved OSS | AGPL-3.0 | 30 | 10 | 3 | 22 | 🔴 Needs Attention |
| 24 | HELPDESK.AI | OSI-approved OSS | MIT | 27 | 5 | 163 | 18 | 🔴 Needs Attention |
| 25 | FusterAI | OSI-approved OSS | MIT | 18 | 5 | 18 | 13 | 🔴 Needs Attention |
| 26 | Open Ticket AI | OSI-approved OSS | LGPL-2.1 | 20 | 0 | 8 | 12 | 🔴 Needs Attention |
| 27 | OpenCrow | OSI-approved OSS | Apache-2.0 | 17 | 2 | 0 | 11 | 🔴 Needs Attention |
| 28 | customer-service | OSI-approved OSS | MIT | 15 | 2 | 1 | 10 | 🔴 Needs Attention |
| 29 | Trudesk | OSI-approved OSS | Apache-2.0 | 15 | 0 | 1494 | 9 | 🔴 Needs Attention |
| 30 | OTRS Community Edition | OSI-approved OSS | GPL-3.0 | 14 | 0 | 62 | 9 | 🔴 Needs Attention |
| 31 | Hearthline | OSI-approved OSS | AGPL-3.0 | 14 | 0 | 8 | 8 | 🔴 Needs Attention |
| 32 | Showdesk | OSI-approved OSS | AGPL-3.0 | 14 | 0 | 2 | 8 | 🔴 Needs Attention |
| 33 | Ch8r | OSI-approved OSS | MIT | 13 | 0 | 6 | 8 | 🔴 Needs Attention |
| 34 | chat_app | OSI-approved OSS | MIT | 7 | 0 | 0 | 4 | 🔴 Needs Attention |
| 35 | Beacon | OSI-approved OSS | MIT | 5 | 0 | 1 | 3 | 🔴 Needs Attention |
| 36 | CitrusDB | OSI-approved OSS | GPL-2.0 | 4 | 0 | 29 | 2 | 🔴 Needs Attention |
| 37 | UVDesk | OSI-approved OSS | OSL-3.0 | 3 | 0 | 19590 | 2 | 🔴 Needs Attention |
| 38 | GO-FLY LIVE CHAT | OSI-approved OSS | Apache-2.0 | 2 | 0 | 2583 | 1 | 🔴 Needs Attention |
| 39 | Email Ticket Automator | OSI-approved OSS | MIT | 1 | 0 | 3 | 1 | 🔴 Needs Attention |
| 40 | Intervo | OSI-approved OSS | MIT | 1 | 0 | 391 | 1 | 🔴 Needs Attention |
| 41 | Romeo | OSI-approved OSS | MIT | 1 | 0 | 7 | 1 | 🔴 Needs Attention |
| 42 | Helpy | OSI-approved OSS | MIT | 0 | 0 | 2471 | 0 | 🔴 Needs Attention |
| 43 | OpenSupports | OSI-approved OSS | GPL-3.0 | 0 | 0 | 1038 | 0 | 🔴 Needs Attention |
| 44 | Papercups | OSI-approved OSS | MIT | 0 | 0 | 6104 | 0 | 🔴 Needs Attention |
| 45 | SimpleChat.Support | OSI-approved OSS | MIT | 0 | 0 | 231 | 0 | 🔴 Needs Attention |
| 46 | Tikiri | OSI-approved OSS | OSL-3.0 | 0 | 0 | 16 | 0 | 🔴 Needs Attention |
| 47 | Ziggy | OSI-approved OSS | AGPL-3.0 | 0 | 0 | 83 | 0 | 🔴 Needs Attention |
| 48 | total.js helpdesk | OSI-approved OSS | MIT | 0 | 0 | 100 | 0 | 🔴 Needs Attention |
Top 3 Highlights
Chatwoot ranks first with a ToolVitals score of 97, health 98, shipping 97, and status “🟢 Excellent”. Its supplied description covers live chat, email support, and an omni-channel desk. ToolVitals records openness_label “OSI-approved OSS” and license_label “MIT”.
LibreDesk ranks second with a ToolVitals score of 97, health 97, shipping 97, and status “🟢 Excellent”. The supplied description identifies it as a self-hosted omnichannel customer support desk that brings live chat, email, and more into a single binary. ToolVitals records openness_label “OSI-approved OSS” and license_label “AGPL-3.0”.
FreeScout ranks third with a ToolVitals score of 96, health 95, shipping 96, and status “🟢 Excellent”. Its supplied description focuses on a free, self-hosted help desk and shared mailbox, and names Zendesk and Help Scout as alternatives. ToolVitals records openness_label “OSI-approved OSS” and license_label “AGPL-3.0”.
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