Critical OSI-approved OSS Project Management Issue Tracking

Papercups

Live chat widget for customer support.

Data confidence62/100
Source coverage48/100
Publish confidence56/100
Pricing checkedNo current pricing evidence

Moderate-confidence page: useful public signals are present, but some evidence sources may be missing or stale.

Score Breakdown

Public signal read

?

How to read this

These bars are a reader-facing view of the ToolVitals evidence model. They summarize maintenance, shipping, confidence, and decay signals. Hosted pricing evidence is shown separately.

Activity
Recent commits, releases, changelog, package, and product-motion signals.
Reliability
Maintenance posture from recency, release evidence, availability, and repo signals.
Adoption
Public footprint from GitHub stars, forks, and watchers when available.
Sustainability
Longer-term posture combining health, activity, adoption, confidence, and decay risk.
ToolVitals32/100Health31/100Shipping0/100Zombie Risk10/100
Overall Score 32 Critical
Activity 0
Reliability 31
Adoption 77
Sustainability 41

Score History

Scores collected daily. More data points appear as the tracker runs.

About this tool

What ToolVitals knows about Papercups

Live chat widget for customer support.

This tool has an OSI-approved open-source license signal.

Multiple signals suggest declining health or reduced shipping momentum.

Source-visible project Issue Tracking OSI-approved OSS Scored Intelligence
Repository

GitHub Activity

EX
papercups-io/papercups
Stars 6,052
Forks 571
Watchers 6,052
Open Issues 176
Primary Language
Elixir
Last Commit
844 days ago
Releases 90d
0
Default Branch
master
License
MIT
Repository Status
Active repository
Evidence

Signal Quality

Data Confidence 62/100 Partial
Source Coverage 48/100 Partial
Publish Confidence 56/100 Partial

ConfidenceModerate confidence with some missing public signals.

Zombie RiskNo meaningful zombie signal right now.

How ToolVitals scores work
Openness

License Evidence

Class
OSI-approved OSS
License
MIT
Pricing Scope
No hosted pricing tracked

This tool has an OSI-approved open-source license signal.

Sources

Tracked Sources

Profile

Classification

Category
Project Management
Use Case
Issue Tracking
Openness
OSI-approved OSS
License
MIT
Pricing Scope
No hosted pricing tracked
Tool Mode
Source-visible project
Score Model
Open Source Maintenance
Score Visibility
Scored Intelligence
Status
Critical
Hosted Pricing

Pricing Evidence

Scope
No hosted pricing tracked
Free Tier
Not detected
Currency
USD
Tracked Plans
0
Maintainers

README Badge

Show this ToolVitals status in project docs.

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Tags
chatsupportcustomer-serviceopen-sourcechat-widgetcustomer-supportdockerdriftelixirelixir-phoenixfrontendgdpr-complianthelp-deskherokuintercomjavascriptlivechatmattermostphoenixphoenix-frameworkreactslacktypescriptzendesk

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