---
title: "Papercups"
pageType: "tool-profile"
schemaVersion: "1.0"
snapshotId: "tv-20261027-b36ae5d5f795"
generatedAt: "2026-10-27T07:03:11.000Z"
canonicalUrl: "https://toolvitals.com/tools/papercups/"
jsonUrl: "https://toolvitals.com/api/agent/tools/papercups"
indexable: true
---

# Papercups

Live chat widget for customer support.

## Decision context

- Status: zombie
- ToolVitals score: 0/100
- Health score: 0/100
- Shipping score: 0/100
- Score mode: verdict
- Data confidence: 90/100
- Source coverage: 75/100
- Last evidence check: 2026-10-26

## Classification

- Use case: Customer Support (customer-support)
- Category: CRM & Sales (crm)
- Tool mode: Source-visible project
- Openness: OSI-approved OSS
- License: MIT
- Tags: chat, support, customer-service, open-source, chat-widget, customer-support, docker, drift, elixir, elixir-phoenix, frontend, gdpr-compliant, help-desk, heroku, intercom, javascript

## Public repository signals

- Repository: [papercups-io/papercups](https://github.com/papercups-io/papercups)
- Stars: 6119 (adoption context only)
- Forks: 580
- Open issues: 179
- Last commit date: 2024-02-15
- Releases in 90 days: 0

## Source receipts

- [Official website](https://papercups.io/) — checked 2026-10-26
- [Source repository](https://github.com/papercups-io/papercups) — checked 2026-10-26

## Discovery status

- Search indexable: yes
- Reason: sufficient tool evidence

## Interpretation limits

- ToolVitals scores summarize bounded public maintenance, shipping, openness, and evidence signals. They are not user-review ratings.
- GitHub stars and related popularity metrics are adoption context, not quality evidence.
- Missing values mean not collected or not confidently established; they do not mean zero.
- Public signals do not prove security, uptime, support quality, customer satisfaction, or production suitability.
- Verify material decisions against the linked first-party sources and your own requirements.