ToolVitals

CRM & Sales

🛟

Customer Support

Helpdesks, customer support, ticketing, and live chat tools.

46 tools tracked, 43 scored verdicts

Best Customer Support tools by public signals

These picks are computed from scored public evidence. Use the openness column in the ranking to separate OSI-approved, source-available, open-core, proprietary, and unverified-license tools.

Best overallHELPDESK.AI91 score License-safe pickHELPDESK.AIOSI-approved OSS Fastest shippingHELPDESK.AI89 shipping

Use Case Rankings

Ordered by ToolVitals score, health, shipping, confidence, and then adoption as a tie-breaker.

# Tool Health Shipping Openness Stars Score Status
01 HELPDESK.AI
AI helpdesk platform that analyzes support requests and helps teams resolve incidents faster.
 89 89 OSI-approved OSS 154 91 Active
02 iTop
Web-based CMDB and IT service management platform.
 86 81 OSI-approved OSS 1.1k 88 Active
03 InteraOne
Open source end-to-end customer support and sales automation.
 77 86 OSI-approved OSS 48 83 Active
04 Pretix
Ticket shop application for events.
 81 72 OSI-approved OSS 2.4k 82 Active
05 clientst0r
Open-source self-hosted MSP platform with tickets, projects, knowledge base, invoices, and customer portal.
 65 88 OSI-approved OSS 62 80 Warning
06 CS AI Agent
AI agent customer service platform with knowledge base and multi-channel support.
 63 88 OSI-approved OSS 132 78 Warning
07 Oasis Platform
Open-source platform for AI-powered survey interviews.
 71 65 OSI-approved OSS 14 76 Warning
08 LogChimp
Open-source customer feedback platform.
 74 46 OSI-approved OSS 1.1k 72 Warning
09 SupportBot
Open-source support system for Discord.
 72 46 OSI-approved OSS 142 71 Warning
10 Go Help Desk
Self-hosted help desk with ticketing, SSO, MFA, SLA tracking, and REST API.
 71 55 OSI-approved OSS 3 71 Warning
11 FusterAI
AI-native open-source helpdesk built with Laravel and React.
 59 67 OSI-approved OSS 10 70 Warning
12 Nosdesk
A modern open-source helpdesk for teams.
 59 63 OSI-approved OSS 41 68 Warning
13 There There CLI
CLI tool for the There There helpdesk.
 57 61 License unknown 0 66 Warning
14 Front Desk
Customer support tool for helping customers wherever they are.
 57 51 OSI-approved OSS 24 64 Warning
15 Hearthline
Open-source AI front desk for home-service teams with calls, SMS, quotes, and dispatch.
 38 51 OSI-approved OSS 5 55 Warning
16 Catalyst
Self-hosted incident response platform and ticket system.
 62 14 OSI-approved OSS 530 54 Warning
17 KoalaQA
AI-powered customer support community for self-service and AI answers.
 54 27 License unknown 511 53 Warning
18 SupportDeskPro
Multi-tenant help desk with ticket lifecycle, SLA enforcement, and AI drafting.
 54 23 License unknown 0 50 Warning
19 Showdesk
Open-source video-first support platform for tickets.
 44 23 OSI-approved OSS 2 50 Critical
20 Billingcat CRM
Open-source CRM with focus on invoicing and ZUGFeRD.
 51 21 OSI-approved OSS 14 49 Warning
21 AgentDesk
Open-source white-label AI voice agent platform for businesses.
 49 18 OSI-approved OSS 3 48 Critical
22 Ch8r
Smart customer support agent with chat widget and API access.
 40 31 OSI-approved OSS 6 48 Critical
23 OpenCrow
Open-source AI agent platform for customer support assistants in web applications.
 47 4 OSI-approved OSS 0 46 Critical
24 OpenCharity
Open-source charity management platform with case and workflow management.
 38 23 License unknown 1 46 Critical
25 tgo
Open-source AI agent customer service platform with RAG knowledge base and multi-channel support.
 46 17 License unknown 494 45 Critical
26 Solvesk
Multi-tenant helpdesk and issue tracker.
 41 11 OSI-approved OSS 2 43 Critical
27 Real Voice Agent Free
Open-source voice AI platform for SMB service businesses to automate inbound calls, appointment scheduling, and customer support with AI phone agents.
 35 11 License unknown 3 40 Critical
28 customer-service
Omnichannel customer service solution with web and mobile access.
 33 16 OSI-approved OSS 0 40 Critical
29 osTicket
Open source ticketing system for customer support and help desks.
 36 0 OSI-approved OSS 3.8k 38 Critical
30 Intervo
Open-source AI voice platform.
 33 0 OSI-approved OSS 370 37 Critical
31 ICTFAX
Open source fax server software for inbound and outbound faxing with API integration.
 33 0 OSI-approved OSS 208 37 Critical
32 HudumaHub
Open-source citizen support platform for public services in Kenya.
 32 7 License unknown 1 36 Critical
33 total.js helpdesk
Open-source helpdesk and support ticketing application.
 28 0 OSI-approved OSS 100 34 Critical
34 Navis Copilot
Open-source AI-powered customer service and sales platform with call transcription, live assistance, ticket management, and analytics.
 30 0 License unknown 4 33 Critical
35 Ticket Hub
Open-source help desk with a Kanban board for teams and a customer portal.
 26 7 License unknown 0 33 Critical
36 Faveo Helpdesk
Open source helpdesk and support ticketing application.
 23 0 License unknown 1 33 Critical
37 Ziggy
Open-source platform that uses AI to gather feedback by conducting unstructured feedback interviews.
 26 0 OSI-approved OSS 84 32 Critical
38 Email Ticket Automator
AI-powered helpdesk platform leveraging email parsing to triage tickets.
 24 0 OSI-approved OSS 3 32 Critical
39 Romeo
AI customer support agent.
 24 0 OSI-approved OSS 8 32 Critical
40 Telegram Support Bot
Telegram ticketing and support system.
 28 0 OSI-approved OSS 608 29 Critical
41 SimpleChat.Support
Open Source Live Chat App
 24 0 OSI-approved OSS 231 29 Critical
42 Suprr
Customer support bubble that routes conversations to Telegram.
 19 0 License unknown 5 27 Critical
43 Beacon
Modern open-source helpdesk built with Laravel.
 5 0 OSI-approved OSS 1 21 Critical

Evidence Watch

Tracked tools with useful public signals but no verdict score yet.

chat_app

Real-time open-source chat widget with admin panel.

62 confidence