Active OSI-approved OSS Communication Team Chat

FreeScout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)

Data confidence90/100
Source coverage86/100
Publish confidence88/100
Pricing checkedNo current pricing evidence
Score Breakdown

Public signal read

?

How to read this

These bars are a reader-facing view of the ToolVitals evidence model. They summarize maintenance, shipping, confidence, and decay signals. Hosted pricing evidence is shown separately.

Activity
Recent commits, releases, changelog, package, and product-motion signals.
Reliability
Maintenance posture from recency, release evidence, availability, and repo signals.
Adoption
Public footprint from GitHub stars, forks, and watchers when available.
Sustainability
Longer-term posture combining health, activity, adoption, confidence, and decay risk.
ToolVitals88/100Health84/100Shipping87/100Zombie Risk0/100
Overall Score 88 Active
Activity 87
Reliability 84
Adoption 75
Sustainability 86

Score History

Scores collected daily. More data points appear as the tracker runs.

About this tool

What ToolVitals knows about FreeScout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)

This tool has an OSI-approved open-source license signal.

Maintenance and shipping signals are strong.

Source-visible project Team Chat OSI-approved OSS Scored Intelligence
Repository

GitHub Activity

PHP
freescout-help-desk/freescout
Stars 4,329
Forks 675
Watchers 4,329
Open Issues 40
Primary Language
PHP
Last Commit
2 days ago
Releases 90d
16
Default Branch
dist
License
AGPL-3.0
Repository Status
Active repository
Evidence

Signal Quality

Data Confidence 90/100 Strong
Source Coverage 86/100 Strong
Publish Confidence 88/100 Strong

ConfidenceHigh-confidence score from multiple public signals.

Zombie RiskNo meaningful zombie signal right now.

How ToolVitals scores work
Openness

License Evidence

Class
OSI-approved OSS
License
AGPL-3.0
Pricing Scope
No hosted pricing tracked

This tool has an OSI-approved open-source license signal.

Sources

Tracked Sources

Profile

Classification

Category
Communication
Use Case
Team Chat
Openness
OSI-approved OSS
License
AGPL-3.0
Pricing Scope
No hosted pricing tracked
Tool Mode
Source-visible project
Score Model
Open Source Maintenance
Score Visibility
Scored Intelligence
Status
Active
Hosted Pricing

Pricing Evidence

Scope
No hosted pricing tracked
Free Tier
Not detected
Currency
USD
Tracked Plans
0
Maintainers

README Badge

Show this ToolVitals status in project docs.

Open badge SVG
Latest

Recent Updates

Tags
open-sourcecustomer-supporthelp-deskhelpdeskhelpdesk-ticketinghelpscoutlaravelosticket-alternativephpshared-mailboxessupportticketingticketing-systemzendeskzendesk-alternativeself-hosted

Recommended Alternatives

Top-ranked tools in the same use case by public ToolVitals evidence.

Mattermost

Active · OSI-approved OSS

100

Rocket.Chat

Active · OSI-approved OSS

100

SimpleX Chat

Active · OSI-approved OSS

99

Some links are affiliate links. ToolVitals may earn a commission from qualifying purchases.