Customer Support Tools

Best Customer Support tools by public signals

These picks are computed from scored public evidence. Use the openness column in the ranking to separate OSI-approved, source-available, open-core, proprietary, and unverified-license tools.

Best overallChatwoot98 score License-safe pickChatwootOSI-approved OSS Fastest shippingChatwoot95 shipping

Use Case Rankings

Ordered by ToolVitals score, health, shipping, confidence, and then adoption as a tie-breaker.

#	Tool	Health	Shipping	Openness	Stars	Score	Status
01	Chatwoot Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬	98	95	OSI-approved OSS	34.9k	98	Active
02	LibreDesk Open source, self-hosted omnichannel customer support desk. Live chat, email, and more in a single binary.	85	87	OSI-approved OSS	2.7k	88	Active
03	Zammad Zammad is a web based open source helpdesk/customer support system.	74	72	OSI-approved OSS	5.8k	76	Warning
04	LogChimp Open-source customer feedback platform.	73	60	OSI-approved OSS	1.1k	76	Warning
05	Znuny Znuny is a free, open-source, and versatile web-based ticketing system for Customer Service, Help Desk, IT Service Management, and more. It is built for transparency and long-term sustainability and is highly tailorable to your organization's needs.	68	56	OSI-approved OSS	582	70	Warning
06	Tiledesk Install Tiledesk on your server using Helm for Kubernetes orchestration and Docker Compose for running multi-container Docker applications. Tiledesk provides an open-source solution comparable to Voiceflow, empowering you to create sophisticated LLM-enabled chatbots that seamlessly transition interactions to human agents when needed.	60	39	OSI-approved OSS	316	64	Warning
07	Cossistant Open-source, customer support platform with fully customizable AI support agents for developers / startups shipping SaaS.	63	24	OSI-approved OSS	705	60	Warning
08	There There CLI CLI tool for the There There helpdesk.	49	39	License unknown	0	56	Critical
09	Showdesk Open-source video-first support platform for tickets.	44	17	OSI-approved OSS	2	48	Critical
10	AgentDesk Open-source white-label AI voice agent platform for businesses.	49	14	OSI-approved OSS	4	47	Critical
11	Solvesk Multi-tenant helpdesk and issue tracker.	49	14	OSI-approved OSS	3	47	Critical
12	HudumaHub Open-source citizen support platform for public services in Kenya.	57	0	License unknown	1	46	Warning
13	Open Ticket AI Automation engine that classifies, routes, and processes tickets.	38	7	OSI-approved OSS	8	42	Critical
14	OpenCrow Open-source AI agent platform for customer support assistants in web applications.	35	4	OSI-approved OSS	0	40	Critical
15	Trudesk Open-source help desk and ticketing solution.	44	0	OSI-approved OSS	1.5k	39	Critical
16	total.js helpdesk Open-source helpdesk and support ticketing application.	23	0	OSI-approved OSS	100	32	Critical
17	Ziggy Open-source platform that uses AI to gather feedback by conducting unstructured feedback interviews.	26	0	OSI-approved OSS	84	30	Critical
18	GO-FLY LIVE CHAT Open source self-hosted live chat and customer support software.	26	0	OSI-approved OSS	2.6k	30	Critical
19	SimpleChat.Support Open Source Live Chat App	24	0	OSI-approved OSS	230	29	Critical
20	chat_app Real-time open-source chat widget with admin panel.	23	0	OSI-approved OSS	0	27	Critical

Evidence Watch

Tracked tools with useful public signals but no verdict score yet.

Beacon

Modern open-source helpdesk built with Laravel.

57 confidence

Bytedesk

Open-source omnichannel customer service platform with live chat, email, and team IM.

89 confidence

Ch8r

Smart customer support agent with chat widget and API access.

68 confidence

Chaskiq

A full featured Live Chat, Support & Marketing platform, alternative to Intercom, Drift, Crisp.

71 confidence

clientst0r

Open-source self-hosted MSP platform with tickets, projects, knowledge base, invoices, and customer portal.

89 confidence

CS AI Agent

AI agent customer service platform with knowledge base and multi-channel support.

89 confidence

customer-service

Omnichannel customer service solution with web and mobile access.

76 confidence

Email Ticket Automator

AI-powered helpdesk platform leveraging email parsing to triage tickets.

79 confidence

Faveo Helpdesk

Open source helpdesk and support ticketing application.

85 confidence

Frappe Helpdesk

Modern, streamlined customer service software.

100 confidence

FreeScout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)

93 confidence

Front Desk

Customer support tool for helping customers wherever they are.

83 confidence

FusterAI

AI-native open-source helpdesk built with Laravel and React.

85 confidence

Go Help Desk

Self-hosted help desk with ticketing, SSO, MFA, SLA tracking, and REST API.

85 confidence

Hearthline

Open-source AI front desk for home-service teams with calls, SMS, quotes, and dispatch.

76 confidence

HELPDESK.AI

AI helpdesk platform that analyzes support requests and helps teams resolve incidents faster.

92 confidence

Helpy

Helpy is a modern, open source helpdesk customer support application. Features include knowledgebase, community discussions and support tickets integrated with email.

90 confidence

InteraOne

Open source end-to-end customer support and sales automation.

92 confidence

Intervo

Open-source AI voice platform.

89 confidence

KoalaQA

AI-powered customer support community for self-service and AI answers.

68 confidence

Lora Ticket AI

AI-powered ticket system for Discord.

71 confidence

Navis Copilot

Open-source AI-powered customer service and sales platform with call transcription, live assistance, ticket management, and analytics.

71 confidence

Nosdesk

A modern open-source helpdesk for teams.

90 confidence

OpenSupports

Open-source helpdesk and support ticket system.

93 confidence

osTicket

Open source ticketing system for customer support and help desks.

97 confidence

OTRS Community Edition

Open source ticketing system for help desk, customer service, and IT service management.

80 confidence

Papercups

Live chat widget for customer support.

62 confidence

Peppermint

An open source issue management & help desk solution. A zendesk & jira alternative

62 confidence

Real Voice Agent Free

Open-source voice AI platform for SMB service businesses to automate inbound calls, appointment scheduling, and customer support with AI phone agents.

71 confidence