CriticalOSI-approved OSSCrmCustomer Support

Trudesk

Open-source help desk and ticketing solution.

Data confidence78/100
Source coverage76/100
Publish confidence77/100
Evidence checkedJul 31, 2026
Score Breakdown

Public signal read

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How to read this

These bars are a reader-facing view of the ToolVitals evidence model. They summarize maintenance, shipping, confidence, and decay signals.

Activity
Recent commits, releases, changelog, package, and product-motion signals.
Reliability
Maintenance posture from recency, release evidence, availability, and repo signals.
Adoption
Public footprint from GitHub stars, forks, and watchers when available.
Sustainability
Longer-term posture combining health, activity, adoption, confidence, and decay risk.
ToolVitals39/100Health44/100Shipping0/100Zombie Risk18/100
Overall Score39Critical
Activity0
Reliability44
Adoption66
Sustainability45

Score History

Scores collected daily. More data points appear as the tracker runs.

About this tool

What ToolVitals knows about Trudesk

Open-source help desk and ticketing solution.

This tool has an OSI-approved open-source license signal.

Multiple signals suggest declining health or reduced shipping momentum.

Source-visible projectCustomer SupportOSI-approved OSSScored Intelligence
Repository

GitHub Activity

JS
polonel/trudesk
Stars1,492
Forks486
Watchers1,492
Open Issues12
Primary Language
JavaScript
Last Commit
80 days ago
Releases 90d
0
Default Branch
master
License
Apache-2.0
Repository Status
Active repository
Evidence

Signal Quality

Data Confidence78/100Good
Source Coverage76/100Good
Publish Confidence77/100Good

ConfidenceHigh-confidence score from multiple public signals.

Zombie RiskNo meaningful zombie signal right now.

How ToolVitals scores work
Openness

License Evidence

Class
OSI-approved OSS
License
Apache-2.0

This tool has an OSI-approved open-source license signal.

Sources

Tracked Sources

Profile

Classification

Category
Crm
Use Case
Customer Support
Openness
OSI-approved OSS
License
Apache-2.0
Tool Mode
Source-visible project
Score Model
Open Source Maintenance
Score Visibility
Scored Intelligence
Status
Critical
Maintainers

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Tags
helpdeskticketingsupportopen-sourcecasesissuesjavascriptmongodbnodejsticket-managementticketing-systemticketstrudeskcustomer-supportissue-tracking

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