ActiveOSI-approved OSSCrmCustomer Support

Znuny

Znuny is a free, open-source, and versatile web-based ticketing system for Customer Service, Help Desk, IT Service Management, and more. It is built for transparency and long-term sustainability and is highly tailorable to your organization's needs.

Data confidence90/100
Source coverage80/100
Publish confidence88/100
Evidence checkedSep 14, 2026
About this tool

What ToolVitals knows about Znuny

Znuny is a free, open-source, and versatile web-based ticketing system for Customer Service, Help Desk, IT Service Management, and more. It is built for transparency and long-term sustainability and is highly tailorable to your organization's needs.

This tool has an OSI-approved open-source license signal.

Commit continuity, contributor activity, and delivery signals are strong.

Source-visible projectCustomer SupportOSI-approved OSSScored Intelligence
Score Breakdown

Public signal read

?

How to read this

The overall score reflects ToolVitals maintenance and delivery evidence. Adoption is shown as public context only and does not change the overall score.

Activity
Commit activity across recent and sustained windows, with releases as a small supporting signal.
Reliability
Maintenance posture from commit recency, continuity, and active contributors.
Adoption
Public footprint from GitHub stars and forks when available.
ToolVitals85/100Health87/100Shipping83/100Zombie Risk1/100
Overall Score85Active
Activity83
Reliability87
Adoption54
Project provenance

Fork network

Popular active forks

Highest GitHub star count first
reneeb/ZnunyLanguage unknown
Stars
1
Forks
0
Activity
Pushed 1y ago
Repository

GitHub Activity

Per
znuny/Znuny
Stars594
Forks122
Contributors11Active in 90d · as of Sep 14, 2026
Open Issues120
Primary Language
Perl
Last Commit
11 days ago
Commits 30d
27
Commits 90d
83
Releases 90d
0
Default Branch
dev
License
GPL-3.0
Repository Status
Active repository
Evidence

Signal Quality

Data Confidence90/100Strong
Source Coverage80/100Good
Publish Confidence88/100Strong

ConfidenceHigh-confidence score from multiple public signals.

Zombie RiskNo meaningful zombie signal right now.

How ToolVitals scores work
Openness

License Evidence

Class
OSI-approved OSS
License
GPL-3.0

This tool has an OSI-approved open-source license signal.

Sources

Tracked Sources

Profile

Classification

Category
Crm
Use Case
Customer Support
Openness
OSI-approved OSS
License
GPL-3.0
Tool Mode
Source-visible project
Score Model
Open Source Maintenance
Score Visibility
Scored Intelligence
Status
Active
Maintainers

README Badge

Show this ToolVitals status in project docs.

Open badge SVG
For agents

Machine-readable profile

Use the clean Markdown or structured JSON representation from the same published ToolVitals evidence snapshot.

ToolVitals agent access guide
Tags
open-sourcecustomer-carecustomer-supporthelpdeskitsmjavascriptotrsperlservice-managementsupportticketingticketing-systemznunycustomer-service

Alternatives

Recommended Alternatives

Top-ranked tools in the same use case by public ToolVitals evidence.

Chatwoot

Active · OSI-approved OSS

97

LibreDesk

Active · OSI-approved OSS

96

FreeScout

Active · OSI-approved OSS

96

Some links are affiliate links. ToolVitals may earn a commission from qualifying purchases.