{"schemaVersion":"1.0","snapshotId":"tv-20261031-f39b578e7aea","generatedAt":"2026-10-31T07:01:50.000Z","tool":{"schemaVersion":"1.0","slug":"znuny","routeSlug":"znuny","name":"Znuny","description":"Znuny is a free, open-source, and versatile web-based ticketing system for Customer Service, Help Desk, IT Service Management, and more. It is built for transparency and long-term sustainability and is highly tailorable to your organization's needs.","status":"active","statusReason":null,"scoreVisibility":"verdict","scoreVersion":"v2-continuous-open-2026-08","scores":{"toolvitals":88,"health":90,"shipping":84,"zombie":1},"evidence":{"dataConfidence":90,"sourceCoverage":80,"publishConfidence":88,"lastChecked":"2026-10-31"},"classification":{"category":{"slug":"crm","name":"CRM & Sales"},"useCase":{"slug":"customer-support","name":"Customer Support"},"toolMode":"open_source_project","toolModeLabel":"Source-visible project"},"openness":{"classification":"osi_approved_oss","label":"OSI-approved OSS","note":"This tool has an OSI-approved open-source license signal.","license":"GPL-3.0","licenseUrl":null},"repository":{"fullName":"znuny/Znuny","url":"https://github.com/znuny/Znuny","stars":610,"forks":128,"watchers":24,"openIssues":128,"lastCommitDate":"2026-10-30","commitsLast30d":42,"commitsLast90d":113,"releasesLast90d":0,"activeContributors":13,"contributorsAsOf":"2026-10-31"},"website":"https://znuny.org/","tags":["open-source","customer-care","customer-support","helpdesk","itsm","javascript","otrs","perl","service-management","support","ticketing","ticketing-system","znuny","customer-service"],"sources":[{"kind":"official-website","label":"Official website","url":"https://znuny.org/","checkedAt":"2026-10-31"},{"kind":"source-repository","label":"Source repository","url":"https://github.com/znuny/Znuny","checkedAt":"2026-10-31"}],"indexable":true,"indexReason":"sufficient tool evidence","canonicalUrl":"http://toolvitals.com/tools/znuny/","markdownUrl":"http://toolvitals.com/tools/znuny.md","jsonUrl":"http://toolvitals.com/api/agent/tools/znuny"}}