Chatwoot

Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. ๐Ÿ”ฅ๐Ÿ’ฌ

Data confidence100/100
Source coverage100/100
Publish confidence100/100
Evidence checkedJul 31, 2026
Score Breakdown

Public signal read

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How to read this

These bars are a reader-facing view of the ToolVitals evidence model. They summarize maintenance, shipping, confidence, and decay signals.

Activity
Recent commits, releases, changelog, package, and product-motion signals.
Reliability
Maintenance posture from recency, release evidence, availability, and repo signals.
Adoption
Public footprint from GitHub stars, forks, and watchers when available.
Sustainability
Longer-term posture combining health, activity, adoption, confidence, and decay risk.
ToolVitals98/100Health98/100Shipping95/100Zombie Risk0/100
Overall Score98Active
Activity95
Reliability98
Adoption94
Sustainability97

Score History

Scores collected daily. More data points appear as the tracker runs.

About this tool

What ToolVitals knows about Chatwoot

Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. ๐Ÿ”ฅ๐Ÿ’ฌ

This tool has an OSI-approved open-source license signal.

Maintenance and shipping signals are strong.

Source-visible projectCustomer SupportOSI-approved OSSScored Intelligence
Repository

GitHub Activity

RB
chatwoot/chatwoot
Stars34,920
Forks8,411
Watchers34,920
Open Issues1,316
Primary Language
Ruby
Last Commit
Today
Releases 90d
8
Default Branch
develop
License
MIT
Repository Status
Active repository
Evidence

Signal Quality

Data Confidence100/100Strong
Source Coverage100/100Strong
Publish Confidence100/100Strong

ConfidenceHigh-confidence score from multiple public signals.

Zombie RiskNo meaningful zombie signal right now.

How ToolVitals scores work
Openness

License Evidence

Class
OSI-approved OSS
License
MIT

This tool has an OSI-approved open-source license signal.

Sources

Tracked Sources

Profile

Classification

Category
Crm
Use Case
Customer Support
Openness
OSI-approved OSS
License
MIT
Tool Mode
Source-visible project
Score Model
Open Source Maintenance
Score Visibility
Scored Intelligence
Status
Active
Maintainers

README Badge

Show this ToolVitals status in project docs.

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Latest

Recent Updates

Tags
open-sourceactioncablechat-widgetconversationcustomer-supportdashboarddesigndockerdocker-imageherokuintercomjavascriptlivechatopensourcerailsrubysassvuejswhatsappzendeskhelpdesklive-chatomnichannel-supportemail-supportself-hostedapiapi-first

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