total.js helpdesk

Open-source helpdesk and support ticketing application.

Data confidence81/100
Source coverage80/100
Publish confidence81/100
Evidence checkedJul 31, 2026
Score Breakdown

Public signal read

?

How to read this

These bars are a reader-facing view of the ToolVitals evidence model. They summarize maintenance, shipping, confidence, and decay signals.

Activity
Recent commits, releases, changelog, package, and product-motion signals.
Reliability
Maintenance posture from recency, release evidence, availability, and repo signals.
Adoption
Public footprint from GitHub stars, forks, and watchers when available.
Sustainability
Longer-term posture combining health, activity, adoption, confidence, and decay risk.
ToolVitals32/100Health23/100Shipping0/100Zombie Risk7/100
Overall Score32Critical
Activity0
Reliability23
Adoption42
Sustainability35

Score History

Scores collected daily. More data points appear as the tracker runs.

About this tool

What ToolVitals knows about total.js helpdesk

Open-source helpdesk and support ticketing application.

This tool has an OSI-approved open-source license signal.

The available public evidence points to a high-risk tool state.

Source-visible projectCustomer SupportOSI-approved OSSScored Intelligence
Repository

GitHub Activity

JS
totaljs/helpdesk
Stars100
Forks41
Watchers100
Open Issues2
Primary Language
JavaScript
Last Commit
3011 days ago
Releases 90d
0
Default Branch
master
License
MIT
Repository Status
Active repository
Evidence

Signal Quality

Data Confidence81/100Good
Source Coverage80/100Good
Publish Confidence81/100Good

ConfidenceHigh-confidence score from multiple public signals.

Zombie RiskNo meaningful zombie signal right now.

How ToolVitals scores work
Openness

License Evidence

Class
OSI-approved OSS
License
MIT

This tool has an OSI-approved open-source license signal.

Sources

Tracked Sources

Profile

Classification

Category
Crm
Use Case
Customer Support
Openness
OSI-approved OSS
License
MIT
Tool Mode
Source-visible project
Score Model
Open Source Maintenance
Score Visibility
Scored Intelligence
Status
Critical
Maintainers

README Badge

Show this ToolVitals status in project docs.

Open badge SVG
Tags
helpdesksupportticketingcustomer-serviceopen-sourcejavascriptnodepostgresqlcustomer-supportsupport-ticketingself-hostednodejs

Recommended Alternatives

Top-ranked tools in the same use case by public ToolVitals evidence.

Chatwoot

Active · OSI-approved OSS

98

LibreDesk

Active · OSI-approved OSS

88

Zammad

Warning · OSI-approved OSS

76

Some links are affiliate links. ToolVitals may earn a commission from qualifying purchases.