Customer support teams choosing self-hosted or source-visible software face a mixed field: some projects are actively shipping, while others still have large GitHub audiences but weak recent activity signals. For July 2026, this ranking uses the supplied ToolVitals data for Customer Support Tools, including health score, shipping score, ToolVitals score, GitHub stars, license, openness label, and status.
The list is limited to open/source-visible tools and is ordered by ToolVitals score first, with GitHub stars used only as a secondary popularity signal for ties. Every ranked tool in this dataset is labeled OSI-approved OSS, with licenses shown as provided, so the ranking does not treat popularity alone as evidence of project health.
Rankings
| Rank | Tool | Openness | License | Health | Shipping | GitHub Stars | Score | Status |
|---|---|---|---|---|---|---|---|---|
| 1 | CS AI Agent | OSI-approved OSS | Apache-2.0 | 59 | 88 | 165 | 76 | 🟢 Good |
| 2 | clientst0r | OSI-approved OSS | MIT | 59 | 54 | 63 | 67 | 🟢 Good |
| 3 | Front Desk | OSI-approved OSS | AGPL-3.0 | 57 | 51 | 25 | 64 | 🟢 Good |
| 4 | SupportBot | OSI-approved OSS | MIT | 63 | 24 | 139 | 60 | 🟢 Good |
| 5 | FusterAI | OSI-approved OSS | MIT | 47 | 34 | 10 | 55 | 🟡 Fair |
| 6 | Solvesk | OSI-approved OSS | AGPL-3.0 | 57 | 0 | 3 | 46 | 🟡 Fair |
| 7 | AgentDesk | OSI-approved OSS | MIT | 41 | 11 | 4 | 43 | 🟡 Fair |
| 8 | Ch8r | OSI-approved OSS | MIT | 32 | 25 | 6 | 42 | 🟡 Fair |
| 9 | OTRS Community Edition | OSI-approved OSS | GPL-3.0 | 38 | 0 | 61 | 37 | 🔴 Needs Attention |
| 10 | UVDesk | OSI-approved OSS | OSL-3.0 | 33 | 0 | 19310 | 33 | 🔴 Needs Attention |
| 11 | customer-service | OSI-approved OSS | MIT | 21 | 10 | 0 | 33 | 🔴 Needs Attention |
| 12 | Papercups | OSI-approved OSS | MIT | 31 | 0 | 6082 | 32 | 🔴 Needs Attention |
| 13 | Email Ticket Automator | OSI-approved OSS | MIT | 24 | 0 | 3 | 32 | 🔴 Needs Attention |
| 14 | Romeo | OSI-approved OSS | MIT | 24 | 0 | 7 | 31 | 🔴 Needs Attention |
| 15 | OpenSupports | OSI-approved OSS | GPL-3.0 | 31 | 0 | 1037 | 30 | 🔴 Needs Attention |
| 16 | GO-FLY LIVE CHAT | OSI-approved OSS | Apache-2.0 | 26 | 0 | 2557 | 29 | 🔴 Needs Attention |
| 17 | SimpleChat.Support | OSI-approved OSS | MIT | 24 | 0 | 231 | 29 | 🔴 Needs Attention |
| 18 | Tikiri | OSI-approved OSS | OSL-3.0 | 8 | 0 | 16 | 23 | 🔴 Needs Attention |
| 19 | Beacon | OSI-approved OSS | MIT | 5 | 0 | 1 | 21 | 🔴 Needs Attention |
Top 3 Highlights
CS AI Agent ranks first with a ToolVitals score of 76, the highest shipping score in the set at 88, and a Good status. Its health score is 59, and it has 165 GitHub stars. The project is labeled OSI-approved OSS under Apache-2.0, and its description points to an AI agent customer service platform with knowledge base and multi-channel support.
clientst0r ranks second with a ToolVitals score of 67 and a Good status. Its health score is 59 and shipping score is 54, making it one of the more balanced entries in the top group. It is labeled OSI-approved OSS under MIT, has 63 GitHub stars, and covers a broader MSP-style support workflow with tickets, projects, knowledge base, invoices, and a customer portal.
Front Desk ranks third with a ToolVitals score of 64 and a Good status. Its health score is 57 and shipping score is 51, close to clientst0r on both measures, though with fewer GitHub stars at 25. It is labeled OSI-approved OSS under AGPL-3.0 and is described as a customer support tool for helping customers wherever they are.
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