---
title: "Zammad"
pageType: "tool-profile"
schemaVersion: "1.0"
snapshotId: "tv-20260915-f4c107995a2e"
generatedAt: "2026-09-15T07:02:20.000Z"
canonicalUrl: "https://toolvitals.com/tools/zammad/"
jsonUrl: "https://toolvitals.com/api/agent/tools/zammad"
indexable: true
---

# Zammad

Zammad is a web based open source helpdesk/customer support system.

## Decision context

- Status: active
- ToolVitals score: 90/100
- Health score: 92/100
- Shipping score: 87/100
- Score mode: verdict
- Data confidence: 90/100
- Source coverage: 80/100
- Last evidence check: 2026-09-14

## Classification

- Use case: Customer Support (customer-support)
- Category: CRM & Sales (crm)
- Tool mode: Source-visible project
- Openness: OSI-approved OSS
- License: AGPL-3.0
- Tags: open-source, coffeescript, customer-care, customer-support, graphql, helpdesk, javascript, rails, ruby, support, ticketing, typescript, vite, vuejs, zammad, self-hosted

## Public repository signals

- Repository: [zammad/zammad](https://github.com/zammad/zammad)
- Stars: 5907 (adoption context only)
- Forks: 1056
- Open issues: 454
- Last commit date: 2026-09-12
- Releases in 90 days: 0

## Source receipts

- [Official website](https://zammad.org/) — checked 2026-09-14
- [Source repository](https://github.com/zammad/zammad) — checked 2026-09-14

## Discovery status

- Search indexable: yes
- Reason: sufficient tool evidence

## Interpretation limits

- ToolVitals scores summarize bounded public maintenance, shipping, openness, and evidence signals. They are not user-review ratings.
- GitHub stars and related popularity metrics are adoption context, not quality evidence.
- Missing values mean not collected or not confidently established; they do not mean zero.
- Public signals do not prove security, uptime, support quality, customer satisfaction, or production suitability.
- Verify material decisions against the linked first-party sources and your own requirements.