---
title: "Trudesk"
pageType: "tool-profile"
schemaVersion: "1.0"
snapshotId: "tv-20260915-f4c107995a2e"
generatedAt: "2026-09-15T07:02:20.000Z"
canonicalUrl: "https://toolvitals.com/tools/trudesk/"
jsonUrl: "https://toolvitals.com/api/agent/tools/trudesk"
indexable: true
---

# Trudesk

Open-source help desk and ticketing solution.

## Decision context

- Status: critical
- ToolVitals score: 8/100
- Health score: 14/100
- Shipping score: 0/100
- Score mode: verdict
- Data confidence: 90/100
- Source coverage: 80/100
- Last evidence check: 2026-09-15

## Classification

- Use case: Customer Support (customer-support)
- Category: CRM & Sales (crm)
- Tool mode: Source-visible project
- Openness: OSI-approved OSS
- License: Apache-2.0
- Tags: helpdesk, ticketing, support, open-source, cases, issues, javascript, mongodb, nodejs, ticket-management, ticketing-system, tickets, trudesk, customer-support, issue-tracking

## Public repository signals

- Repository: [polonel/trudesk](https://github.com/polonel/trudesk)
- Stars: 1495 (adoption context only)
- Forks: 488
- Open issues: 11
- Last commit date: 2026-05-12
- Releases in 90 days: 0

## Source receipts

- [Official website](https://trudesk.io/) — checked 2026-09-15
- [Source repository](https://github.com/polonel/trudesk) — checked 2026-09-15

## Discovery status

- Search indexable: yes
- Reason: sufficient tool evidence

## Interpretation limits

- ToolVitals scores summarize bounded public maintenance, shipping, openness, and evidence signals. They are not user-review ratings.
- GitHub stars and related popularity metrics are adoption context, not quality evidence.
- Missing values mean not collected or not confidently established; they do not mean zero.
- Public signals do not prove security, uptime, support quality, customer satisfaction, or production suitability.
- Verify material decisions against the linked first-party sources and your own requirements.