---
title: "OpenTicket"
pageType: "tool-profile"
schemaVersion: "1.0"
snapshotId: "tv-20260915-f4c107995a2e"
generatedAt: "2026-09-15T07:02:20.000Z"
canonicalUrl: "https://toolvitals.com/tools/openticket/"
jsonUrl: "https://toolvitals.com/api/agent/tools/openticket"
indexable: true
---

# OpenTicket

Open-source cybersecurity incident and inventory management system for SecOps and IT teams.

## Decision context

- Status: critical
- ToolVitals score: 10/100
- Health score: 14/100
- Shipping score: 4/100
- Score mode: verdict
- Data confidence: 90/100
- Source coverage: 85/100
- Last evidence check: 2026-09-15

## Classification

- Use case: Issue Tracking (issue-tracking)
- Category: Project Management (project-management)
- Tool mode: Source-visible project
- Openness: OSI-approved OSS
- License: AGPL-3.0
- Tags: incident-management, security, secops, inventory, open-source, asset-management, cybersecurity, helpdesk, itsm, jira-alternative, plugin-system, servicenow-alternative, ticketing, ticketing-system

## Public repository signals

- Repository: [Cyber-Sec-Space/openticket](https://github.com/Cyber-Sec-Space/openticket)
- Stars: 1 (adoption context only)
- Forks: 0
- Open issues: 0
- Last commit date: 2026-04-25
- Releases in 90 days: 0

## Source receipts

- [Official website](https://openticket.cyber-sec.space/) — checked 2026-09-15
- [Source repository](https://github.com/Cyber-Sec-Space/openticket) — checked 2026-09-15

## Discovery status

- Search indexable: yes
- Reason: sufficient tool evidence

## Interpretation limits

- ToolVitals scores summarize bounded public maintenance, shipping, openness, and evidence signals. They are not user-review ratings.
- GitHub stars and related popularity metrics are adoption context, not quality evidence.
- Missing values mean not collected or not confidently established; they do not mean zero.
- Public signals do not prove security, uptime, support quality, customer satisfaction, or production suitability.
- Verify material decisions against the linked first-party sources and your own requirements.