---
title: "Frappe Helpdesk"
pageType: "tool-profile"
schemaVersion: "1.0"
snapshotId: "tv-20260911-8ab5e3f1311b"
generatedAt: "2026-09-11T07:01:56.000Z"
canonicalUrl: "https://toolvitals.com/tools/frappe-helpdesk/"
jsonUrl: "https://toolvitals.com/api/agent/tools/frappe-helpdesk"
indexable: true
---

# Frappe Helpdesk

Modern, streamlined customer service software.

## Decision context

- Status: active
- ToolVitals score: 94/100
- Health score: 94/100
- Shipping score: 95/100
- Score mode: verdict
- Data confidence: 90/100
- Source coverage: 90/100
- Last evidence check: 2026-09-09

## Classification

- Use case: Customer Support (customer-support)
- Category: CRM & Sales (crm)
- Tool mode: Source-visible project
- Openness: OSI-approved OSS
- License: AGPL-3.0
- Tags: helpdesk, ticketing, support, open-source, customer-support, foss, frappe, helpscout, issue-tracker, javascript, python, ticketing-system, typescript, vue3, zendesk, customer-service

## Public repository signals

- Repository: [frappe/helpdesk](https://github.com/frappe/helpdesk)
- Stars: 3368 (adoption context only)
- Forks: 934
- Open issues: 160
- Last commit date: 2026-09-08
- Releases in 90 days: 9

## Source receipts

- [Official website](https://frappe.io/helpdesk) — checked 2026-09-09
- [Source repository](https://github.com/frappe/helpdesk) — checked 2026-09-09

## Discovery status

- Search indexable: yes
- Reason: sufficient tool evidence

## Interpretation limits

- ToolVitals scores summarize bounded public maintenance, shipping, openness, and evidence signals. They are not user-review ratings.
- GitHub stars and related popularity metrics are adoption context, not quality evidence.
- Missing values mean not collected or not confidently established; they do not mean zero.
- Public signals do not prove security, uptime, support quality, customer satisfaction, or production suitability.
- Verify material decisions against the linked first-party sources and your own requirements.