---
title: "Chatwoot"
pageType: "tool-profile"
schemaVersion: "1.0"
snapshotId: "tv-20260915-f4c107995a2e"
generatedAt: "2026-09-15T07:02:20.000Z"
canonicalUrl: "http://toolvitals.com/tools/chatwoot/"
jsonUrl: "http://toolvitals.com/api/agent/tools/chatwoot"
indexable: true
---

# Chatwoot

Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬

## Decision context

- Status: active
- ToolVitals score: 97/100
- Health score: 97/100
- Shipping score: 97/100
- Score mode: verdict
- Data confidence: 90/100
- Source coverage: 100/100
- Last evidence check: 2026-09-14

## Classification

- Use case: Customer Support (customer-support)
- Category: CRM & Sales (crm)
- Tool mode: Source-visible project
- Openness: OSI-approved OSS
- License: MIT
- Tags: open-source, actioncable, chat-widget, conversation, customer-support, dashboard, design, docker, docker-image, heroku, intercom, javascript, livechat, opensource, rails, ruby

## Public repository signals

- Repository: [chatwoot/chatwoot](https://github.com/chatwoot/chatwoot)
- Stars: 36764 (adoption context only)
- Forks: 8902
- Open issues: 1392
- Last commit date: 2026-09-13
- Releases in 90 days: 7

## Source receipts

- [Official website](https://chatwoot.com/) — checked 2026-09-14
- [Source repository](https://github.com/chatwoot/chatwoot) — checked 2026-09-14

## Discovery status

- Search indexable: yes
- Reason: sufficient tool evidence

## Interpretation limits

- ToolVitals scores summarize bounded public maintenance, shipping, openness, and evidence signals. They are not user-review ratings.
- GitHub stars and related popularity metrics are adoption context, not quality evidence.
- Missing values mean not collected or not confidently established; they do not mean zero.
- Public signals do not prove security, uptime, support quality, customer satisfaction, or production suitability.
- Verify material decisions against the linked first-party sources and your own requirements.