{"schemaVersion":"1.0","snapshotId":"tv-20260915-f4c107995a2e","generatedAt":"2026-09-15T07:02:20.000Z","tool":{"schemaVersion":"1.0","slug":"freescout","routeSlug":"freescout","name":"FreeScout","description":"FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)","status":"active","statusReason":null,"scoreVisibility":"verdict","scoreVersion":"v2-continuous-open-2026-08","scores":{"toolvitals":96,"health":96,"shipping":96,"zombie":1},"evidence":{"dataConfidence":90,"sourceCoverage":85,"publishConfidence":89,"lastChecked":"2026-09-15"},"classification":{"category":{"slug":"crm","name":"CRM & Sales"},"useCase":{"slug":"customer-support","name":"Customer Support"},"toolMode":"open_source_project","toolModeLabel":"Source-visible project"},"openness":{"classification":"osi_approved_oss","label":"OSI-approved OSS","note":"This tool has an OSI-approved open-source license signal.","license":"AGPL-3.0","licenseUrl":null},"repository":{"fullName":"freescout-help-desk/freescout","url":"https://github.com/freescout-help-desk/freescout","stars":4534,"forks":716,"watchers":43,"openIssues":22,"lastCommitDate":"2026-09-15","commitsLast30d":122,"commitsLast90d":264,"releasesLast90d":15,"activeContributors":8,"contributorsAsOf":"2026-09-15"},"website":"https://freescout.net/","tags":["open-source","customer-support","help-desk","helpdesk","helpdesk-ticketing","helpscout","laravel","osticket-alternative","php","shared-mailboxes","support","ticketing","ticketing-system","zendesk","zendesk-alternative","self-hosted"],"sources":[{"kind":"official-website","label":"Official website","url":"https://freescout.net/","checkedAt":"2026-09-15"},{"kind":"source-repository","label":"Source repository","url":"https://github.com/freescout-help-desk/freescout","checkedAt":"2026-09-15"}],"indexable":true,"indexReason":"sufficient tool evidence","canonicalUrl":"http://toolvitals.com/tools/freescout/","markdownUrl":"http://toolvitals.com/tools/freescout.md","jsonUrl":"http://toolvitals.com/api/agent/tools/freescout"}}